Frequently asked questions
What is the last date to order?
December 14 will be the last day to order.
Where is the product available?
The kits are delivered by courier in the GTA. Enter your delivery postal code at checkout to confirm delivery eligibility.
Pickup is available from The Rolling Pin at 1970 Avenue Rd, Toronto. Please wait to be notified that your order is ready.
Sadly we cannot offer delivery by Canada Post, due to risk of breakage.
Is shipping included in the price?
Delivery by courier within Toronto and several surrounding areas is included in the kit price.
Due to high fuel prices, there is an added cost for courier deliveries to Oakville, Burlington, Georgetown, Whitby, Oshawa, Brampton and Stouffville.
When will the product be shipped?
We aim to ship within a week of receiving your order.
How will the product be delivered?
The product will delivered by a courier working on behalf of The Rolling Pin. You do not need to be home to receive the delivery although it is best to make arrangements for someone to retrieve it as squirrels have been known to attack!
The courier will typically update you via text message.
Or select in-store pickup at checkout.
Does The Change Bakers make money from the sales of the kits?
No. We run this campaign on a volunteer basis in support of Ronald McDonald House® Toronto. All profits (i.e. total sales, net of costs of the kits and administration costs for the online store) are donated.
What options to you offer for corporate orders?
Our kits make great client or employee gifts!
Do you provide tax receipts for purchases?
Yes - you will receive a tax receipt of approximately $40 per kit (exact amount will be equal to the price paid, less the delivered cost of the gingerbread kits, as applicable.*)
Any donations will be tax receipted for the exact amount donated.
You will receive your tax receipt directly from Ronald McDonald House® Toronto via email.
Do the kits contain allergens?
The kits have gluten and common allergens.
Gingerbread houses are nut-free and dairy-free, but may have come into contact with nuts (it is not a nut-free facility).**
What is the return policy?
The Change Bakers does not accept returns or refunds; however, if you feel the product does not meet your expectations, then please email us at thechangebakers@gmail.com and we will endeavour to assist.
Do I need to refrigerate the kit?
No, the contents of the kit are shelf-stable for several weeks and do not need to be refrigerated.
Can you share any tips and tricks for your kits?
Check out our "tips" videos on each product listing page.
It is often easiest to decorate gingerbread prior to assembly.
If gingerbread needs a trim to get a better fit, gently saw with a serrated knife.
If gingerbread is warped, it can be reshaped by placing in a 300°F oven for 5-7 minutes to soften it up.
If icing is drying out in the piping bag, seal it in a resealable bag and submerge in warm water for a minute or so to soften it up.